In this Agreement, "we", "our" and "us" mean, as applicable, any The Loan Arranger Member; "you"
and "your" mean an individual who has made application to us for any personal or commercial credit service offered by us ("Service"),
including any co-applicants, guarantors or personal representatives.
Collecting, Using and Disclosing Your Information
1. When you apply for, or provide a guarantee in respect of, or use any Service and while you are our customer, you agree that:
We may collect personal information from you and about you such as:
1. Your name, address, occupation and date of birth, which is required by law;
2. Identification, such as a valid Canadian driver's license or passport or birth certificate issued in Canada. We may
also ask for documents such as a recent utility bill to verify your name and address;
3. Your annual income, assets and liabilities and credit history;
4. Information about your transactions, including payment history and account activity;
We may collect from, and use and disclose this personal information to, any person or organization for the following purposes:
- To confirm your identity;
- To understand your needs;
- To determine the suitability of our Services for you;
- To determine your eligibility for our Services;
- To set up, manage and offer Services that meet your needs;
- To provide you with ongoing Service;
- To meet our legal and regulatory requirements;
- To investigate and adjudicate insurance claims; and
- To detect and prevent fraud or other criminal activity.
We will use health information strictly for the provision of an insurance Service. We do not provide directly all the services related to your relationship
with us. We may use third party service providers to assist us with various services such as printing, mail distribution and marketing and you acknowledge that we may
release information about you to them. When personal information is provided to our service providers, we will require them to protect the
information in a manner that is consistent with The Loan Arranger privacy policies and practices.
We
may collect, use and disclose your
Social Insurance Number (SIN) for
income tax reporting purposes, as
required by law. In addition, we may
ask you for your SIN to verify and
report credit information to credit
bureaus and credit reporting
agencies as well as to confirm your
identity. This allows us to keep
your personal information separate
from that of other customers,
particularly those with similar
names, and helps maintain the
integrity and accuracy of your
personal information. You may refuse
to consent to its use or disclosure
for purposes other than as required
by law
We
may verify relevant information you
give us with your employer or your
references and you authorize any
person whom we contact in this
regard to provide such information
to us. If you apply for a Service
and during the time you have the
Service, we may consult various
financial service industry databases
or private Investigative Bodies
maintained in relation to the type
of Service you have applied for or
have. You also authorize us to
release information about you to
these databases and Investigative
Bodies. Investigative Bodies are
designated under the regulations of
the Personal Information Protection
and Electronic Documents Act (PIPEDA)
and include such organizations as
the Bank Crime Prevention and
Investigation Office of the Canadian
Bankers Association and the
Investigative Services Division of
the Insurance Bureau of Canada.
We
may monitor or record any telephone
call we have with you. The content
of the call may also be retained. We
may inform you prior to proceeding
with the call of this possibility.
This is to establish a record of the
information you provide, to ensure
that your instructions are followed
properly and to ensure customer
service levels are maintained.
If
you have a Service with us, we may
use, disclose to and collect from
credit bureaus or financial service
industry databases, credit and other
information about you in order to
offer you pre-approved credit
products. We may also do this after
the Service has ended. You may
withdraw your consent at any time by
giving us reasonable notice (see
below).
If
we sell the company or a portion of
the business of The Loan Arranger,
we may release the information we
hold about you to the prospective
purchaser.
We
may keep and use information about
you in our records for as long as it
is needed for the purposes described
in this Agreement, even if you cease
to be a customer.
All information
that you give us will, at any time, be true and
complete. If any personal information changes or
becomes inaccurate or out of date, you are
required to advise us so we can update our
records.
How the
company transfers data to third-party companies
Access to the information we obtain about
you resulting from credit application submission
is restricted to only those service providers
who need to know that information for the
purpose of purchasing an automobile or obtaining
credit. Other than as set forth above, we do not
share personally identifiable information with
other companies, apart from those acting as our
agents in providing our product(s)/service(s),
and which agree to use it only for that purpose
and to keep the information secure and
confidential.
We do not sell
your personal information. We may use your
personal information to process your credit
application submission, to contact you about
your credit application submission, or share
personal information with a third party
("Lender") such as a bank or lending
organization. In such an event, you may also
become an applicant or customer of the Lender,
and you should review the Lender's privacy
policy and information practices.
We may also
share personal information in connection with
law enforcement, fraud prevention, and other
legal action if The Loan Arranger reasonably
believes it is necessary to do so to protect its
customers or the public.
Refusing or Withdrawing Consent
Subject to legal, regulatory and contractual
requirements, you can refuse to consent to our
collection, use or disclosure of information
about you, or you may withdraw your consent to
our further collection, use or disclosure of
information at any time in the future by giving
us reasonable notice. Depending on the
circumstances, however, withdrawal of your
consent may impact on our ability to provide you
or continue to provide you with some Services or
information that may be of value to you. We will
act on your instructions as quickly as possible
but there may be certain uses of your
information that we may not be able to stop
immediately. You cannot refuse our collection,
use and disclosure of information required by
third party service providers essential for the
provision of the Services or required by our
regulators, including self-regulatory
organizations. You can tell us at any time to
stop using information about you to promote our
Services or the products and services of third
parties we select If you wish to refuse consent
or to withdraw consent as outlined in this
Agreement, you may do so at any time by
contacting our head office at
sales@theloanarranger.com or by calling us
at one of the following telephone numbers
Toll Free : 1-855-364-5626
In
Addition, If You Apply For, Accept, or
Guarantee, a Vehicle loan, Line of Credit or
Other Personal Credit facility With Us
When you apply for, accept, or guarantee a loan
or credit facility or otherwise become indebted
to us, and from time to time during the course
of the loan or credit facility, we may use, give
to, obtain, verify, share and exchange credit
and other information (except health
information) about you with others including
credit bureaus, mortgage brokers, mortgage
insurers, creditor insurers, registries, other
companies affiliated with The Loan Arranger and
other persons with whom you may have financial
dealings, as well as any other person as may be
permitted or required by law. We may do this
throughout the relationship we have with you.
You also authorize any person whom we contact in
this regard to provide such information to us.
During the term of the loan or credit facility,
you may not withdraw your consent to our ongoing
collection, use or disclosure of your personal
information in connection with the loan or other
credit arrangement you have with us or have
guaranteed. We can continue to disclose your
personal information to credit bureaus even
after the loan or credit facility has been
retired, and you may not withdraw your consent
to our doing so. We do this to help maintain the
accuracy, completeness and integrity of the
credit reporting system.
Further Information
You acknowledge that we may amend this agreement
from time to time to take into consideration
changes in legislation or other issues that may
arise. We will post the revised agreement on our
web site listed below and make it available at
our branches and head office. We may also send
it to you by mail. For further information about
The Loan Arranger's privacy policies, you can
call us toll-free at 1-855-364-5626.